Hospitals with extensive infrastructure and multiple facilities offer a wide range of services, such as Outpatient Departments (OPD), Inpatient Departments (IPD), operating theatres, and pharmacies, all in one location. This setup enables patients to access essential services quickly, without the inconvenience of moving between different sites, which is particularly crucial during emergencies.
However, large hospital complexes can present challenges that sometimes overshadow their benefits. This is the case at the Government Medical College and Hospital (GMCH) in Sector 32, Chandigarh. Due to the expansive size of the hospital's infrastructure, patients frequently struggle to navigate the premises, often losing their way when trying to find specific departments. This issue has become a significant concern for the hospital's management, as it affects the overall patient experience and efficiency of care.
To tackle this problem, GMCH-32 has devised an innovative solution: a dedicated map application similar to Google Maps but tailored specifically for the hospital campus. This app aims to provide a user-friendly interface, helping patients and visitors easily locate various departments, such as OPDs, IPDs, laboratories, and other essential facilities spread across the large complex. By streamlining navigation within the hospital, the app enhances patient convenience and reduces the stress associated with finding the right location.
With the increasing patient rush, it is essential not only to provide the best medical services but also to ensure a patient-friendly environment, this is my focus and priority. With the mapping of the entire hospital, like Google maps, this app will give clear directions to wherever a patient needs to go, from the main gate to the medical OPD, the arrows will lead the patient, saving time, and energy. All hospitals can do this, and with most people carrying mobiles, this service will ease matters.
Dr AK Attri, Director-Principal, GMCH-32
In addition to the app, GMCH-32 has launched the "May I Help You" program. This initiative involves nursing students who assist patients in navigating the hospital. These students provide guidance to patients on processes such as finding OPDs, securing rooms, submitting samples, and collecting medical reports. This personalized assistance helps patients, especially those unfamiliar with the hospital layout, ensuring they receive timely and accurate support.
Many patients find it difficult to walk to different blocks because of their health, so, we are now working to aid their mobility on campus by exploring the concept of e-rickshaws, so that patients can reach the different blocks easily.
Dr AK Attri, Director-Principal, GMCH-32
Moreover, there are plans to introduce an e-rickshaw service within the hospital campus. This service will cater to patients who may have difficulty walking long distances due to health conditions, making it easier for them to move around the large facility. Such initiatives underscore GMCH-32's commitment to creating a more patient-friendly environment.
Established in 1991, GMCH-32 is one of the top 25 medical institutions in the country, spanning 36.09 acres and housing 30 specialized departments, including emergency and trauma wards. The hospital handles a substantial patient load, with 8,000 to 11,000 new OPD registrations monthly, many of whom are referrals from other states.
In conclusion, GMCH-32 in Chandigarh is adopting innovative solutions, like a dedicated map app and the "May I Help You" program, to improve patient experience in its extensive complex. These initiatives, along with plans for an e-rickshaw service, aim to simplify navigation and enhance patient-centered care. By focusing on accessibility and convenience, GMCH-32 sets a high standard for other medical institutions, ensuring patient safety and comfort are prioritised.
(Input from various source)
(Rehash /Yash Kamble/MSM)
